Refund & Return Policy

At Zopylientocosh, your skin’s satisfaction is our ultimate commitment. We take immense pride in the quality and craftsmanship of our "Rice Mochi" collection. If, for any reason, you are not completely satisfied with your purchase, we are here to assist you with a seamless return process.

1. 30-DAY SATISFACTION GUARANTEE

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

  • To be eligible for a return, the product must be in its original packaging.

  • We understand that you need to try the product to know if it works for your skin; therefore, we accept returns on gently used items.

2. HOW TO INITIATE A RETURN

To start a return, please follow these steps:

  1. Contact our Concierge Team at service@zopylientocosh.com with your order number and the reason for the return.

  2. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package.

  3. Items sent back to us without first requesting a return will not be accepted.

3. DAMAGED OR INCORRECT ITEMS

Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right—at no additional cost to you.

4. EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

5. REFUNDS

Once we receive and inspect your return, we will notify you of the approval status.

  • If approved, you will be automatically refunded on your original payment method within 5-7 business days.

  • Please remember it can take some time for your bank or credit card company to process and post the refund.

6. RETURN SHIPPING COSTS

  • For defective or incorrect items, Zopylientocosh covers all return shipping fees.

  • For standard returns (change of mind or skin preference), the customer is responsible for the return shipping costs.

CONTACT OUR CONCIERGE TEAM

For any questions regarding your return or refund, please reach out to our San Diego-based team:

Zopylientocosh

Address: 9666 Businesspark Avenue #207, San Diego, CA 92131

Phone: (+1) 914 257 3407

Email: service@zopylientocosh.com

Support Hours: Mon-Fri, 9:00 AM – 5:00 PM (PST)